Frequently Asked Questions

We offer a comprehensive range of digital services including web design, web development, mobile app development, brand identity design, digital marketing, and video production. Each service is tailored to meet your specific business needs and goals.

Aurora X was founded in 2018 and we've been helping businesses and creative professionals stand out in the digital world for over 8 years. During this time, we've completed 250+ projects for 120+ happy clients.

Our headquarters is located in New York City at 123 Creative Street, NY 10001. However, we work with clients globally and have successfully completed projects for businesses across North America, Europe, and Asia.

Project timelines vary based on scope and complexity. A typical website project takes 4-8 weeks, while larger projects like e-commerce platforms or mobile apps may take 10-16 weeks. We'll provide a detailed timeline during our initial consultation.

Our process follows four key phases: Discovery (understanding your needs), Strategy (planning the approach), Creation (design and development), and Launch (deployment and support). We keep you involved at every stage with regular updates and feedback sessions.

The number of revisions depends on your chosen plan. Our Starter plan includes 1 round, Professional includes 3 rounds, and Enterprise includes unlimited revisions. Each round allows for comprehensive feedback and changes to ensure your complete satisfaction.

Yes! Upon final payment, you receive full ownership of all custom designs, code, and assets created for your project. We provide all source files and documentation needed for future updates or modifications.

We offer three main pricing tiers: Starter ($999), Professional ($2,999), and Enterprise ($7,999). We also provide custom quotes for unique projects. Visit our pricing page for detailed information about what's included in each package.

We accept credit/debit cards (Visa, Mastercard, American Express), bank transfers, and PayPal. For larger projects, we typically require a 50% deposit to begin, with the remaining balance due upon completion.

Yes! We offer monthly maintenance packages starting at $199/month. This includes regular updates, security monitoring, performance optimization, and priority support. Contact us to learn more about our maintenance plans.

All projects include 30 days of complimentary support after launch, covering bug fixes and minor adjustments. We also provide documentation and training to help you manage your new website or application independently.

We typically respond to support requests within 24 hours during business days. Clients on our Professional and Enterprise plans receive priority support with faster response times and dedicated account managers.